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View Full Version : Oticon Epoc and Bluetooth


Jim Hinkson
01-26-2008, 02:08 PM
I am new to this forum. I want to share my recent experiences with the Epoc and the Streamer.

I have had great difficulty using my cellular phone and my house phone because of my hearing loss. I hoped that using Bluetooth devices will help me. It does.

I can hear the caller on my cell phone clearly in both ears now because of the Streamer which communicates with the two Epoc BTE hearing aids. The Streamer communicates without wires with my Samsung Bluetooth cell phone. I do not have to hold the phone while driving which is a good thing.

I purchased a V-Tech LS5145 house phone because it has Bluetooth capability. It can work with cell phones and Bluetooth headsets. I hoped that it would work with the Streamer too. It does. For the first time in many years I can have a telephone conversation with somebody and not have to ask them to speak more clearly and slowly. In my case this technology is a marvelous thing. I no longer ignore the phone when it rings.

Admin
01-30-2008, 07:36 PM
Yes, the bluetooth capabilities can be a great thing for many users. Glad you are doing well with them, as many others have benefitted.

xbulder
01-30-2008, 08:09 PM
its a good product..
it would be interesting to see if oticon will come up with a similar product at a more reasonable cost

docg
02-01-2008, 08:40 AM
Phonak's BlueTooth product is supposed to be available at the end of Feb. It seems like it will be a good product with some pretty cool features. Pricewise, it looks to be slightly more affordable than the Epoch, but not a huge difference. The disadvantage is that the hearing aids will require a non-standard battery (called a gen-X 13).

For now, hearing aids with bluetooth capatibility are still having to use a streamer (or some similar external device). The miniaturization of the bluetooth receivers and transmitters is the issue. That's why the bluetooth earpieces everyone uses with their cellphones are still much bigger than a standard BTE hearing aid.

xbulder
02-01-2008, 09:52 AM
I would bet some money that
oticon will introduce a cheaper version of the epoq at the AAA...

I would bet money on it......

MikeRad89
02-06-2008, 03:23 PM
Hey guys. Just found the forum today (haven't really looked before lol) but I've had a severe hearing loss since I was 9 (18 now) and it has continually gotten worse. Previously, I wore Syncro CICs, but now my audiologist feels I am out of the range of CICs and that I need to go with a more powerful model.

On monday, we ordered the Epoqs. Although I am somewhat dissappointed that I will have to wear a behind the ear hearing aid, I pretty excited about the capabilities.

I just have a few questions about the streamer. I've read conflicting information regarding the use of iPods. If i plug my ipod directly into the streamer (with the cable because it doesn't have bluetooth) will it work? I read somewhere you need to DL a bluetooth update for it (or is this just if you want it to work without the cable?)

Also, I wouldn't really feel comfortable with the streamer around my neck. If I was listening to music with my ipod hooked up to the streamer with the cable would I be able to put the streamer in my pants pocket? Or would that be too far?


Thanks in advance. ;)

xbulder
02-06-2008, 03:43 PM
You can connect the ipod using an audio cable
but it would create more and more cables.
Alternative, jabra sells an adapter which plugs under the ipod
so that you can listen your music cable free..

I have always dislike the syncro the sound is to aggresive, so you will find
a significant improvement with the epoq...

MikeRad89
02-06-2008, 04:22 PM
Ok, thanks a lot. Any idea if I would be able to use to streamer with it in my pocket though? Or is that too far?

Aprilanne44
02-08-2008, 10:10 PM
I have these (steel gray and black BTEs) and I listen to music/audiobooks on my computer at work. I tried taking off the streamer and the second the cord is off my neck it starts to cut out. It won't even work if the cord is not wrapped around your neck. I think it must have some kind of antenna in it or something. It came with a clip but that didn't work for me at all.
Music sounds pretty good with these. There's a lot of treble and very little (if no) base but I really like not having to take out my HA's to listen to headphones.
I plug the streamer into my MP3 player and then put the MP3 player in my pocket. Most people just think the Streamer is the MP3 player. Sometimes if I have a zip up jacket on I just put the streamer under the jacket so no one can see it. It's really not many cables at all. I don't think you need any updates if you use the cable. It basically just works like headphones using the headphone jack. I have a generic MP3 player and I didn't have to do anything special, I just plugged it in and hit the "music" button. Super easy.
I tried buying a Bluetooth USB adapter for my Mac at work so I didn't need the cable, but it wouldn't pair. They are buying me an internal mechanism so hopefully that will work. I'll let you know as soon as IT has time to install it.
Hope this helps.

xbulder
02-08-2008, 10:24 PM
the belt clip is used when you the streamer as a remote control

MikeRad89
02-09-2008, 01:44 PM
Thanks for the reply, even though it's pretty dissappointing lol


One more question. When your listening to music, does the hearing aid shut off and just play the music or can you hear through them as well?

xbulder
02-09-2008, 08:03 PM
you can always hear the sorrounds as well

MikeRad89
02-10-2008, 06:30 AM
Awesome. Thanks for all the help.

xbulder
02-10-2008, 09:14 AM
also, the streamer can be have multiple the signal to the level of the outside microphone adjusted .. so you can hear more or less background noise while on the cell phone..

MikeRad89
02-14-2008, 06:33 PM
Well, the hearing aids came in and I went to get them on Monday. Unfortunately, because of the pretty significant bend in my ear canal, the micro molds didnt work. The reciever was pushed up agaisnt the wall of my ear canal making it impossible to hear anythign. At first we couldnt figure out what was wrong. The software on the computer was showing a graph that showed the hearing aids were meeting my hearing loss perfectly, but I just couldn't hear.

So now, we are having new molds made of a softer material and with the bend in it so I can get the reciever facing my ear drum and not the wall of my ear. I get them back on the 25th. :mad:

xbulder
02-14-2008, 08:45 PM
the first thing you do before fitting something with a micromold is check that the customer has a straight canal of at lest 6-7mm
if not a micromold is out of the question

Aprilanne44
02-18-2008, 08:26 PM
"One more question. When your listening to music, does the hearing aid shut off and just play the music or can you hear through them as well?"

Actually I'm pretty sure they can set it so you can just listen to music and not hear any outside sound or set it so you can hear outside sound and the music. I was there when my audi programmed mine because I had to move my appointment up and she didn't have a chance to program them before I got there.

I have mine set so I can't hear anything but the music when it's in "music" mode. Sometimes I like this because the music sounds good and there are no distracting noises (and I can keep the volume really low to preserve the hearing I have left), but sometimes it's annoying because people will be trying to get my attention and I don't know it. Plus it takes a good 3-5 seconds to switch over so I usually have to have them repeat their first couple of sentences because they don't realize that after I push the button it's not an immediate transition. I might see if we can play with it at my next appointment.

I would suggest you bring your MP3 player to your next fitting because you should be able to plug it into your streamer and test it out so you can decide what you prefer.

xbulder
02-19-2008, 04:57 AM
are you talking about music program with the streamer right?

cause if U use the music program with otu the streamer this shouldnt be a problem

Aprilanne44
02-28-2008, 10:42 PM
are you talking about music program with the streamer right?

cause if U use the music program with otu the streamer this shouldnt be a problem

Yep, with the streamer.

jtdoherty
04-07-2008, 08:52 AM
Hi - I am also considering the new Epocs - there will be a revision in a couple of weeks so I am just biding my time...

John

xbulder
04-07-2008, 10:03 AM
the revision is out there already..

httyuwma
04-09-2008, 10:42 AM
What revision?

I can mute the mics on my Epoq by holding down the music key on the Streamer. Great for when I need some extra clarity while on the phone. And then I can jack up the volume of the hearing aid (again through the Streamer) without any feedback.

httyuwma
04-09-2008, 10:44 AM
Anyone with a Streamer that needs to talk on an office phone can use the Jabra Bluetooth Hub A7010 to connect to the Streamer.

xbulder
04-09-2008, 12:10 PM
you can conect it to the A+TT bluetooth phone

AARON NYC
05-01-2008, 02:07 PM
They did it is vego it is mid price ha with a lot of epoq features

xbulder
05-01-2008, 05:10 PM
epoq - wireless - bluetooth equal vigo pro

nanzabo
05-09-2008, 08:59 PM
Thank you for your comments on the Epoq. They sound very beneficial because of the bluetooth.

xbulder
05-10-2008, 02:36 PM
bluetooth not for everybody...

good HI selection is about matching what makes sense for a customer
vs what it is outthere...

if you do get an epoq, get the epoq tv solution

Rogue NineCH
05-10-2008, 06:11 PM
I love the Bluetooth feature in my Epoqs, it has helped me so much when talking on my cell phone. I have had several family members and friends tell me how much better I am at understanding them and speaking as well. I pronounce syllables better, I am talking quieter, and people don't have to repeat things as often as well.

nanzabo
05-12-2008, 07:55 PM
Listened to my dad for years ask me to please hold while he changes phones at his home when I called. Other times he would take his HA out and then try to talk to me. I have difficulty hearing on the office phone at this time. I did not want it to get more difficult as I age.

Jim Hinkson appreciate your post as I have also bookmarked the post on the LS 145 VTech for home. Reflecting on what my father went through and reading these post were the push I needed to go with the Epoq. Delta was the choice until reading the many Epoq posts.
Michael

xbulder
05-12-2008, 08:53 PM
EXPECT a wireless delta VERY VERY soon

Khenkels
05-13-2008, 06:02 AM
EXPECT a wireless delta VERY VERY soon


In the Fall? Or sooner?

xbulder
05-13-2008, 01:23 PM
guesstimate - EUHA 2008
Oct - or something

nanzabo
05-14-2008, 09:15 AM
I did not order the streamer with the Epoq when ordered. I now sort of regret not spending the $ for the streamer when I read so many complements on the streamer with the Epoq. I have not had to wear aids and talk on the phone before. It has continually been me asking then to repeat and holding my hand over the other ear. I am sort of defeating the purpose?

I find myself being very anxious for next Tuesday, 20 May 08 when I am fitted.
Pardon me for thinking out loud with the questions yet, I find it nice to chat with others about a subject I hide from the world other than my family.

Michael

xbulder
05-14-2008, 12:37 PM
they probably know you are hard of hearing....

nanzabo
05-14-2008, 01:20 PM
they probably know you are hard of hearing....

XBuilder.....Laughing....

LadyDoveFL
05-15-2008, 08:02 AM
I've had them for 3 weeks now and am just amazed at how much better I can hear! I like the fact that the streamer has a volume control button, so that I can adjust as needed in different scenarios. I have severe tinnitus and it's such a stress-reliever for me to listen to my Bluetooth-enabled music player -- no tinnitus noise breaking through!!!

Going to see my audi this afternoon for some tweaking of the programs... So far, I am very, very happy with the Epoq Vs! :D :D :D :D :D

I am an IT tech and co-workers have all come to me with questions about the Bluetooth capability as they all know someone (friend, family-member) with hearing loss.

nanzabo
05-17-2008, 05:02 PM
LadyDove,
I hope you continue to enjoy your epoq's. I also ordered the streamer.
Keep us updated!
Michael

xbulder
05-17-2008, 06:35 PM
do you guys know if speed dial is possible with the streamer..

what do you need to do?. it heard it was not possible to do.

Oticon did forget about this one!

LadyDoveFL
05-19-2008, 11:31 AM
Well, the streamer has a microphone built-in for the wearer to speak into while paired with a Bluetooth-enabled cellphone. And my cellphone has voice command, so there must be some way of uniting the two... I've never used voice command with my phones, so I don't know if it can be done via the streamer; nothing is mentioned in the streamer's "Getting Started Guide".

xbulder
05-19-2008, 12:19 PM
Well, the streamer has a microphone built-in for the wearer to speak into while paired with a Bluetooth-enabled cellphone. And my cellphone has voice command, so there must be some way of uniting the two... I've never used voice command with my phones, so I don't know if it can be done via the streamer; nothing is mentioned in the streamer's "Getting Started Guide".

let me know if you can do it

Squeezer53
05-19-2008, 12:26 PM
I am on week 2 with my Epoq/Streamer Trial & using it with a Blackberry Pearl (8100).

From the Streamer You Can:
W/"Phone" Button
Answer Incoming (Short Press)
End Call (Short Press)
If your phone has voice Dialing Last Number Re-dial & they are activated
Last # re-dial (long hold)
Voice Command Dialing (Short Press)
I think the only way you could speed dial FROM the Streamer is with a voice command.

Long Press on Music Button (during a call) will Mute/unMute your HA Mics

Any Command Started from your Phone wll:
Automatically engage the Streamer into phonecall mode w/o having to push any buttons on the Streamer (ie. Speed Dial, re-dial)

Hope this helps

mckay
06-30-2008, 01:12 PM
Hi all,

I am new to this forum. I've had my epoq's for about 6 weeks now and I LOVE them. They have really expanded my sound range! (For example... my keyboard clicks as I type.. who knew??? :))

My question: I am using my streamer on my office phone paired via a Plantronics BT reciever. It works great. I also have it paired to my cell. (Palm Centro).

The problem is that I have to re-pair the streamer to each device every day. So, when I get to the office in the morning I have to pair the streamer to my office phone. At the end of the day, I have to pair it again to my cell.

Make sense?

It DOES stay paired to my cell phone for the purpose of listening to music or streaming audio, but not to the phone portion.

Any way to keep the Streamer paired to both phones at the same time?

Thanks,

McKay

xbulder
06-30-2008, 07:55 PM
I believe the jabra hub can solve your problems
call oticon usa

mckay
06-30-2008, 10:49 PM
I believe the jabra hub can solve your problems
call oticon usa

I don't have any problem connecting to my office phone using the Plantronics BT receiver.

The problem is that I have to re-pair my Streamer daily because the Streamer does not appear to be able to stay paired to two phones at the same time.

The Jabra Hub seems to be another BT receiver like the Plantronics one.

Am I missing something?

Thanks for your help.

McKay

joesc
07-01-2008, 01:39 AM
How many devices are you pairing to your streamer. I believe there is a limited number. When that number is exceeded, it will remove the first paired. Works on a First in, First Out basis. So you could be repeating the cycle every day.

mckay
07-01-2008, 06:20 PM
How many devices are you pairing to your streamer. I believe there is a limited number. When that number is exceeded, it will remove the first paired. Works on a First in, First Out basis. So you could be repeating the cycle every day.

I only have two devices paired with the streamer. One is my Palm Centro and the other is the Plantronics BT receiver that is on my office desk phone.

Are you saying that the Streamer is only able to pair with one device at a time?

Thank you,

McKay

joesc
07-01-2008, 10:27 PM
Definitely not. There would be a limit on the number of devices it can be paired with. If your only pairing with 2 devices, then it's probably not the problem.

The other possibility is the Streamer is already connected to other Bluetooth devices that are active and within its range.

mckay
07-02-2008, 09:28 AM
Joe,

You might be right about that. I am trying to find someone at Oticon who might be able to answer my questions. It may be that I am asking more from the technology than it is capable of at this point!

This does not take away from my satisfaction with the Epoqs at all! I'm still delighted that, thanks to my new aids, I have discovered my office floor squeeks when I walk on it! (I'm sure I'll get annoyed with that sound soon!)

Thanks,

McKay

Squeezer53
07-02-2008, 10:00 AM
The Streamer can be "paired" with multiple phones & Audio Sources. (I can't remember how many but if you exceed the number of devices, it will over-write the oldest).

BUT.....
Only one phone and One Bluetooth Audio Streaming Device can be active simultaneously. Your Palm & the Plantronics are both using handsfree profile and only one could be the "active" connection for phone at a time. Switching between them automatically is not possible unless they were located outside the BT range from each other. (same holds true for 2 BT Audio sources) switching is done manually unless they are far apart.

General Info..
There are 2 types of bluetooth profiles in the Streamer. One is the handsfree profile and it is used for phone calls, the other is A2DP which is used for streaming audio. (MP3 etc.) If you wanted to, you can have a 3rd device active by using the plug connection.

Streamer will automatically prioritize the use of the devices based on what they are and what their transmission status is. If you are listening to music (either corded or A2DP) and the phone (Hands Free) rings, it switches to the phone mode.

In order to be connected to 2 phones simultaneously (ie. cell & office desk phone), you would have to use a Bluetooth phone hub (I think Jabra & Plantronics have them). In that case, you pair the streamer to the hub and make that connection active. The hub is used to switch between the cell or the desk phone. (I have not yet tested it but that is how it works in theory)

Another way to have both cell & desk phone simultaneously is to replace the desk phone with a bluetooth enabled phone that is linked to your cell. AT&T, Panasonic & V-Tech have these types of phones. (Siemens has some too but they don't seem to be available in the US.) In this setup, The Cell is linked to the Base unit of the Desk phone & the Streamer is linked to the base unit of the desk phone.

mckay
07-30-2008, 04:40 PM
the belt clip is used when you the streamer as a remote control

Hi All,

I have been using my belt clip on my streamer all summer. I clip it to the strap of my purse or to the viser in my car. It works great! I have not needed the cord around my neck.

McKay

mckay
07-30-2008, 04:42 PM
The Streamer can be "paired" with multiple phones & Audio Sources. (I can't remember how many but if you exceed the number of devices, it will over-write the oldest).

BUT.....
Only one phone and One Bluetooth Audio Streaming Device can be active simultaneously. Your Palm & the Plantronics are both using handsfree profile and only one could be the "active" connection for phone at a time. Switching between them automatically is not possible unless they were located outside the BT range from each other. (same holds true for 2 BT Audio sources) switching is done manually unless they are far apart.

General Info..
There are 2 types of bluetooth profiles in the Streamer. One is the handsfree profile and it is used for phone calls, the other is A2DP which is used for streaming audio. (MP3 etc.) If you wanted to, you can have a 3rd device active by using the plug connection.

Streamer will automatically prioritize the use of the devices based on what they are and what their transmission status is. If you are listening to music (either corded or A2DP) and the phone (Hands Free) rings, it switches to the phone mode.

In order to be connected to 2 phones simultaneously (ie. cell & office desk phone), you would have to use a Bluetooth phone hub (I think Jabra & Plantronics have them). In that case, you pair the streamer to the hub and make that connection active. The hub is used to switch between the cell or the desk phone. (I have not yet tested it but that is how it works in theory)

Another way to have both cell & desk phone simultaneously is to replace the desk phone with a bluetooth enabled phone that is linked to your cell. AT&T, Panasonic & V-Tech have these types of phones. (Siemens has some too but they don't seem to be available in the US.) In this setup, The Cell is linked to the Base unit of the Desk phone & the Streamer is linked to the base unit of the desk phone.

Squeezer - Thank you for the reply. I'll take a second look at the Jabra Hub. I thought it was the same as my Plantronics reciever. But your explanation says not. :)

Thank you,

McKay

Squeezer53
07-31-2008, 05:48 AM
McKay,

With further research, I'm no longer sure that the Jabra Hub will allow you to be connected to 2 phones simultaneously. I'd call Jabra to be sure.

When you read the Jabra descriptions & look at the photos really closely, it shows the use of a specific Jabra headset type. Which seems to imply the multi phone function is part of the headset and not part of the hub.

A Streamer user who is not going to be using the special Jabra headset may not get the multi-phone functionality.:(

If you find out more, post back.

mckay
07-31-2008, 10:58 AM
Squeezer,

I think you might be right on this.

The manual for the hub says that it is able to pair with mulitple headsets. But, I think the issues is that the Streamer is only able to pair with one phone at a time.

:mad:

This issue is really more of an annoyance than anything else.

I know that Oticon has upgraded the Streamer firmware at least once. Do you know if they are planning to continue to do so?

I wonder if this is an issue they might resolve in future versions??

Thanks for your help.

McKay

Squeezer53
07-31-2008, 11:38 AM
I doubt the Streamer will change to a concurrent multi phone capability. Jabra is the only company I found that has headsets that will do that.

I expect it will have to be a work-around on my part.

I will probably just forward all my office calls to the cell and stay paired with it. (I don't get alot of office calls so it would not eat up a huge # of minutes)

If I spent alot of time on the office phone I would probably just pair to it during work hours.

The new cordless phones that will pair with your cell phone don't seem to be the answer either. Most do not seem to have a Bluetooth handsfree profile for headset use. The only hopeful ones I found are made by Siemens but they are not available in the US.

Short of wearing a 2nd Bluetooth Loopset (Artone or Beetle) I don't think there is currently a solution.

xbulder
07-31-2008, 11:39 AM
Oticon generally, do not upgrade their software. In the past, once an aid was release it was it, no update on the soft or the firmware. However, the new fitt. soft has a option to upgrade the firmware of the new instruments..
They do not make a lot of revisions, so i would not expect
a lot of changes from them

mckay
08-01-2008, 12:12 PM
I doubt the Streamer will change to a concurrent multi phone capability. Jabra is the only company I found that has headsets that will do that.

You are likely right on that! I am always one to wish my technology will move to the next step!

I expect it will have to be a work-around on my part.

I can live with a work around as well.

I will probably just forward all my office calls to the cell and stay paired with it. (I don't get alot of office calls so it would not eat up a huge # of minutes)

Alas, I spend lots of time on my office phone and am out an about alot as well. I will likely continue to wish for better! But, I will hapily live with what I've got!



If I spent alot of time on the office phone I would probably just pair to it during work hours.

The new cordless phones that will pair with your cell phone don't seem to be the answer either. Most do not seem to have a Bluetooth handsfree profile for headset use. The only hopeful ones I found are made by Siemens but they are not available in the US.

Short of wearing a 2nd Bluetooth Loopset (Artone or Beetle) I don't think there is currently a solution.


Thanks for your thoughts on all this! I am SO satisfied with the Epoq's overall, that this stuff feels quite minor.

Thanks again for your help.

McKay

mckay
08-01-2008, 12:18 PM
Oticon generally, do not upgrade their software. In the past, once an aid was release it was it, no update on the soft or the firmware. However, the new fitt. soft has a option to upgrade the firmware of the new instruments..
They do not make a lot of revisions, so i would not expect
a lot of changes from them

I would not expect an upgrade on the instruments themselves. They have already done a firmware upgrade on the Streamer, though. I am wondering if they will continue in that mode.

I wore my last pair of aids for 10years! I hope to get that out of my Epoqs as well. I assume that the BT technology will change significantly over the next few years. I hope that if and when they upgrade the Streamer, it will still be compatable with the Epoqs.

Thanks everyone for your thoughts. I continue to be thrilled with the recent surge in technology for hearing aids!!

McKay

Squeezer53
08-01-2008, 02:50 PM
After a 6 week trial on a pair of inteo-m, I am returning to my EpoqXWs w/ Streamer.

I was over-all more satisfied with the Epoqs sound (and probably would have been even w/o the Streamer)

I only wish I could have tried what the Stereo sounds like with iCom (Phonak) or Tek (Siemens). Alas, I can't justify spending $700 - $800 on top of the cost of aids just to get stereo, "Voice Zoom" or a treble adjustment.

In order to get remote functions with Phonak, you have to buy a 2nd appliance (MyPilot), In order to get both phone & streaming audio w/ Siemens, you need both Tek Connect & Tek Transmitter. So either one costs more than double the cost of Streamer for the same functions.

Overall, with the exception of no stereo, I think Streamer is a better deal and does not require carrying an extra component around with you (if your cell streams music anyway).

I will be looking into my options for my office & home phones, also at a possible loop system or the Sennheiser 820S for TV.

mckay
08-01-2008, 04:47 PM
Just as an FYI...

My Plantronics 510S headset will switch seamlessly between the desk phone and cell phone.

But - I don't use the plantronics headset.. I use the Streamer. This confirms for me that it really is an Oticon issue.

It really is one I hope they will consider addressing. Given that it is not just a BT headset.. but it part of the hearing instrument, that functionality is more important than to a non hearing impaired user. (From MY perspective anyway.. :))

I guess I need to write a note to Oticon.

McKay

QueenGeek
08-08-2008, 03:54 PM
I just got my Epoq V's & Streamer yesterday. Does ANYONE know how to turn down the volume when a call comes into the streamer? I took my HAs off to see if my phone was loud, but it's not. The Streamer rings way too loud. I'd hate to have to return them, just because of this.

xbulder
08-09-2008, 03:54 AM
i belive you can not, why dont you try with a different ring tone

nanzabo
08-10-2008, 07:39 PM
Anyone,

While using the streamer it creates a background noise in my aids. I seem to have a blow torch type noise, feedback, or something when using it. When the conversation ends and I stop the streamer the blow torch or background noise stops. I turn the volume up on the streamer and the torch gets louder.

Does this occur to anyone else or similar problem?
Thank you for allowing me to jump in on the thread!
Michael

Squeezer53
08-10-2008, 08:39 PM
I never had that happen. You need to test if it is a Streamer issue or a phone issue. I suspect that since it gets louder when volume is turned up that the source might be your phone.

Find a friend with a different phone with bluetooth and test to see if the same thing happens with his/her phone.

Also, stay aware of the Streamer's & phone's positions when testing. Is the mic rubbing against clothing or picking up wind noise?

If this happens with all phones, bring it into your auD for a replacement. If it still happens, they will have to see if there are issues with the Aids. But first, you have to rule out your phone as the source.

fhjmom
08-17-2008, 02:35 PM
I just got my Epoq V's & Streamer yesterday. Does ANYONE know how to turn down the volume when a call comes into the streamer? I took my HAs off to see if my phone was loud, but it's not. The Streamer rings way too loud. I'd hate to have to return them, just because of this.

I am not 100% positive, but I think there is an option when your audi programs the aids to set the volume of the ring. I know there is an option to set the difference in the amplification of the incoming cell phone volume vs. the HA receivers. I have watched as my audi goes through the program windows and we have tweaked tons of different settings to match my preferences. It is amazing how many different things can be adjusted! Ask your audi before giving up!

fhjmom
08-17-2008, 02:41 PM
Anyone,

While using the streamer it creates a background noise in my aids. I seem to have a blow torch type noise, feedback, or something when using it. When the conversation ends and I stop the streamer the blow torch or background noise stops. I turn the volume up on the streamer and the torch gets louder.

Does this occur to anyone else or similar problem?
Thank you for allowing me to jump in on the thread!
Michael

Does this noise happen every time your are on a call or only in specific locations, like in your car or near your computer? I ask b/c you could be getting interference static when your aids switch over to the Streamer setting. There are some cars that naturally generate FM static that can interfere with t-coil setting on HA's (which is what the Epoqs use to communucate with the Streamer). I didn't know that until I started investigating looping my van with an FM and the first thing the kind gentleman from the ALD comany told me to do was turn on my t-coils while driving to be sure I wasn't getting static from the vehicle itself or a loop system would do me no good. It might be something else in your immediate area generating the interference also. HTH!

Tamara :)

mckay
08-21-2008, 06:49 PM
Well, I have figured out how to keep my Streamer paired to both my office phone and my cell at the same time!

I just can't turn off my Streamer. As long as I keep it on, it will automatically switch back and forth between the two as they come into range.

I do have to turn off the BT on my cell so that it knows to 'find' my office phone, but I dont' have to re-pair!!

This is not a problem for me. I charge both my cell and my Streamer nightly, so power is not an issue.


I hope this helps others!

Yippee!

McKay