Phonak Audeo Yes IV's sound drops off

[English]

I am posting this to see if there are any more people out there who have had problems with Phonak Audeo Yes HA's.

I am interested in one specific fault.

My right HA works fine for a few minutes then the sound drops off to almost nothing for a while then comes back on again.

Sometimes If I am not moving around the HA works fine but as soon as it has to cope with a variety of sounds off it goes.

This goes on all day, up, down up down. I use power shells and wondered if they might be the problem. I say this cos I had the HA replaced but still get the same problem. Now I also have an additional problem. The Bluetooth in the right HA sounds like a badly tuned radio.

Interestingly the sound drop off does not happen when in bluetooth mode.

When I talk to my Audi he seems a bit lost with this one but it's early days yet.

Has anyone else had this kind of problem? The more feedback I get the better I will be able to understand this.

[seanconnery]

Had my Phonak Yes V for over 2 months - no problems - all works well.

[Sergeant Pluck]

Does it happen in modes other than Bluetooth, Music or Phone for instance?

I am wondering if some kind of noise-cancellation software is wrongly set up. I have no expertise in this though, and I have not had any similar problems with my Yes IXs.

I assume you have excluded your right ear itself as a cause?

[Confused]

I am posting this to see if there are any more people out there who have had problems with Phonak Audeo Yes HA's.

I am interested in one specific fault.

My right HA works fine for a few minutes then the sound drops off to almost nothing for a while then comes back on again.

Sometimes If I am not moving around the HA works fine but as soon as it has to cope with a variety of sounds off it goes.

This goes on all day, up, down up down. I use power shells and wondered if they might be the problem. I say this cos I had the HA replaced but still get the same problem. Now I also have an additional problem. The Bluetooth in the right HA sounds like a badly tuned radio.

Interestingly the sound drop off does not happen when in bluetooth mode.

When I talk to my Audi he seems a bit lost with this one but it's early days yet.

Has anyone else had this kind of problem? The more feedback I get the better I will be able to understand this.


What you are describing is something I have difficulty with too. My audi has changed my settings twice and each time it is a bit better, but I think there is something that we are missing. Is it sound recover.........noise cancellation........what? If water is running or the kettle is boiling I cannot hear voices, TV or radio (things I want to hear at the moment). I am certain it is a setting. When I next see my audi, I will find out what he has been changing and hopefully it can be reduced further. I will let you know if I have joy.

[chuan]

it has happened twice to my Yes Vs. once on the right side. then left. Went to the audi and he cant explain it. sometimes its muted, as u say, sometimes its total cut off. My audi has reported this to the Phonak rep, and they will replace it if it happens again. i suspect its programming, cos it happens on both sides. the chances of hardware failure on both sides simultaneously i believe seems to me would be really rare.

I hope Phonak is aware of this problem, even though it may be audi-related.
very possible i guess because they are not really familiar with these new products.

good luck

I am posting this to see if there are any more people out there who have had problems with Phonak Audeo Yes HA's.

I am interested in one specific fault.

My right HA works fine for a few minutes then the sound drops off to almost nothing for a while then comes back on again.

Sometimes If I am not moving around the HA works fine but as soon as it has to cope with a variety of sounds off it goes.

This goes on all day, up, down up down. I use power shells and wondered if they might be the problem. I say this cos I had the HA replaced but still get the same problem. Now I also have an additional problem. The Bluetooth in the right HA sounds like a badly tuned radio.

Interestingly the sound drop off does not happen when in bluetooth mode.

When I talk to my Audi he seems a bit lost with this one but it's early days yet.

Has anyone else had this kind of problem? The more feedback I get the better I will be able to understand this.

[shan]

In the phonak software there is an icon in the manual setting window called (insight). With your aids connected you can click this icon and see real-time which of the autopilot Edit: (its now called soundflow) programs your aids are switching to, compared to the sounds you are hearing. If you were to even just listen to a tv while in this software mode.. It graphically shows program switching, noise cancellation at what frequencies and how much, which directions the mic are attenuating. If the aids are switching to the comfort in noise program to often to easily??
Or perhaps ask for a manual custom program with a lowered amount of noise cancellation and switch to that when the problem occurs, just to verify a cause.
Edit: Insight also has a feature showing a real-time graph that shows you the level of sound with the gain applied over layed on your hearing level and audible range. If you dispenser looked at this stuff when the problem was occurring it would show up.

[Leia]

Here are a couple of things which might help to some of described here. However, what I write about is not a total cut off which I believe would need repairing. If your aids have changed to music program, Phonak's music program reduces soft (distant) sounds when a loud (close) sound comes in. For example I can't use music program when washing dishes and listening to music, because when the dishes clash music would cut off. One can go around it by using a custom (unconnected) program which is based either on calm situations or speech in noise, neither of these programs does that cutting off. They work well with music if the feedback phase inverter (whistleblock) has been set off from that program. If I recall right comfort in noise program does the same than music program. My aids are Phonak Savia. What comes to water running, I remember an experience that when water started to run next to me, the automatic program changed to some other program which I couldn't hear as well with. I have a "reverse loss" and I was explained that it could be that some automatic functions may not be the best for my hearing loss. I started to use a custom program specifically tuned for me, and such problems were gone.

Kind regards,

Leia

[English]

Thank you to all. I will put these suggestions to my Audi. I too think it is a programming error or something similar, but that makes me think "well why not just carbon copy the the left HA as there is no problem with that.

I had no problem yesterday till I left the house and it cut off in seconds, gradually it came back on then off. Later in the day in the house things were ok while watching a tv program it went of for ages. Missed half the dialogue as it's hard to hear with just the one HA working.

I am almost certain it is the autopilot mode that causes this problem so I might try to have some manual overide setting to see if this is the case.

i will let you know.

[Sergeant Pluck]

I think I may be having a similar issue. I'll start a new thread on it - but did you get any resolution to your problem?

http://www.hearingaidforums.com/showthread.php?t=3930

[WyldeRhoads]

Get your Aud to make the aid more linear (Lower the compression) Then It won't be trying to compress every little noise that it thinks is unwanted.

You can do that in Manual fine tuning

[English]

My Audi seems baffled by this. As am I. If the software settings for both HA's are the same why should only the right HA have the sound problem?
He mentioned that all The HA's are designed to be left fitting then the right HA is switched over. Now to me his is the only difference in the whole thing.
I know this is a standard practice but can there not be something wrong with Phonaks approach to this that is causing this intermittent fault.
I now have to wait for my 3rd HA fitting on the right side in the hope that it will clear things up. (there is also a blue tooth problem that should go away with a new HA)

Its the old story.. he more complicated you make something, the more there is to go wrong. I can live with that:cool:

[john lloyd]

Had my Phonak Yes V for over 2 months - no problems - all works well.

pointless saying anything then isnt it!

[john lloyd]

i dont think making it more linear is the solution here. afterall, this problem is not happening because of the loss of what is expected from the aid - its clearly a software issue because ive had it with several clients wearing audeo's and no other aid.

Possible may be related to changing the autopilot preference setting, if this has been done. As i did change this to give speech in noise preference. Doesnt really explain the problem, but having change it back seems to have addressed the issue. SO CHECK THAT.

Or it may be going into comfort setting more too easy and bringing the volume of everything down. In which case the gain for this setting can be increased and then have a mypilot for more control in these envirnments.

Having said this, im still trying to get Phonak to be more forthcoming with solutions, as all i really get is, sorry not heard of this one. So i keep telling them to look on here!

[hearnow]

My Audi seems baffled by this. As am I. If the software settings for both HA's are the same why should only the right HA have the sound problem?
He mentioned that all The HA's are designed to be left fitting then the right HA is switched over. Now to me his is the only difference in the whole thing.
I know this is a standard practice but can there not be something wrong with Phonaks approach to this that is causing this intermittent fault.
I now have to wait for my 3rd HA fitting on the right side in the hope that it will clear things up. (there is also a blue tooth problem that should go away with a new HA)

Its the old story.. he more complicated you make something, the more there is to go wrong. I can live with that:cool:

Why not try the left aid on the right ear (or vice versa for that matter) or program two profiles for you, both "left", but one actually programmed for the right (without letting the software know)? This way you should be able to troubleshoot if it is your ear "Fading out" (middle ear or other ear related issues) or a software or a hardware fault.

[English]

I am now onto my 3rd HA for my right ear. This one is even worse cos I do not think the settings are right at all. I now have to turn the volume up full to hear anything. There is a lot of good advice here but trying to put that advice into practice is almost impossible when you have to rely on an Audi who is always on the phone to some Phonak technician every time he visits me. I would really love to get at the softwear myself to make adjustments.
After all I can hear the sounds It's my ear and I know what I want to hear, but I have no access.
It seems I may have to try and find another Audi who is prepared to be more helpful.

There is no doubt in my mind that the problem is a one of adjustment. I am not an idiot I could make a few changes myself. For me I would forgo all the extra programs in that ear and revert to a simple HA setting with basic noise control then build up from there. Then i could gradually identify what causes the problem.
BUT we do not have that luxury so I am wasting my money on one HA and becoming very depressed every time it decides to do it's own thing mid conversation. I just have to stand here like a dummy pretending to hear:mad:

I tried moving the HA to the other ear and it is not my ear that is at fault.

I know this thing can work but I have no power to make it happen. To me this is wrong. With an item as personal as this the user should have some control!

[EnglishDispenser]

This is a good & important discussion ... but it seems to be going in in more than one thread.

Can a mod please drop all the various posts in one place? Many thanks!

[Confused]

This is a good & important discussion ... but it seems to be going in in more than one thread.

Can a mod please drop all the various posts in one place? Many thanks!

Good idea ED! Sorry, I am not a moderator, but for now I put a link to this on:
http://www.hearingaidforums.com/showthread.php?p=22026#post22026

[Terri]

I am in my second week of trialing the Phonak Audeo Yes IX and a few days ago, the left aid stopped working. If I let it sit for a day or so, then put a new battery in, it will work for maybe an hour, then die out again. I have had no problems at all with the right ear and find all other aspects of this aid to be superior.

[chuan]

My problems have not been solved. inspite of having the left side transmitter replaced, the left side is now totally muted (again). the right side is ok most of the time. i am now certain it is the software. i will request the audi to re set to default or de-activate the comfort in noise programe (i think) which i believe is the culprit after reading what others have wrote in this forum. there was one instance when full sensitivity came back for a second then went back mute or very soft (left side). Now even after switching it off and on again, the sound level is very soft.

these IXs are the second set (replacement by Phonak of my first set of YES Vs) due to the power/sound loss issue.

how come not more of us are experiencing this??

[chuan]

I am in my second week of trialing the Phonak Audeo Yes IX and a few days ago, the left aid stopped working. If I let it sit for a day or so, then put a new battery in, it will work for maybe an hour, then die out again. I have had no problems at all with the right ear and find all other aspects of this aid to be superior.

this was exactly what i have experienced terri. now, i wished Phonak has a permanent, workable solution. and if they are working on a solution, to let us know. As of now, there is total silence on their part.

[EnglishDispenser]

He mentioned that all The HA's are designed to be left fitting then the right HA is switched over. Now to me his is the only difference in the whole thing.
I know this is a standard practice
Your audi is incorrect.

Only a few Siemens hearing aids have ever been 'handed' .. because they had mikes on one SIDE of the aid body, so you had to order a Left or a Right model.

Anyway, how the heck can you 'design a hearing aid to be left fitting' ???

I receive hearing aids with both left & right defaults .. it depends on what the last factory test software was loaded.

[Pansylady]

I started having the same issue yesterday with my Naida 5's.
It cuts out and then comes back and is very frustrating.

Now today I have no trouble with the left hearing aid. I was
able to get an appt this morning so think I will still go to see
what they say.

This is the first problem that I've had , otherwise I'v e been very happy with
these new aids.

Hope this is figured out so we can all hear like we should.

[Pansylady]

I had an appt at the hearing aid place and they dried out my Naida 5 hearing aids
and changed the filters and no change in the left hearing aid.

Then he checked on the computer with the hearing aid connected and
did something to the compression but still no change in the left hearing aid.

It continues to cut out and also makes a popping noise but I'm the only one who hears
it. The audi and the tech listened and they didn't hear it , so frustrating.

So my next step is to keep them this weekend and then return the left
one on monday and they will send it to phonak for repair.

I asked and the audio said I was his first customer that had this happen
to them that owns the naida 5's. :(

It's very frustrating , I"m wearing it for now but I'm not happy.

Sorry for the two post in a row. I started a new thread in the digital section
before I realized this thread was here , so sorry.

[English]

Just an update.

My third Right HA now and problem is not as bad but has not gone away. Problem is you begin to get complacent with it (until you are in the middle of a conversation and you are suddenly deaf in one ear!!!!)
So when I next see my Audi I am going to lose everything but the basic functions in that HA , up the gain a bit and start from there.

Come on Phonak there is a big problem here and you lot are burying your head in the sand cos as far as you are concerned it is a problem for the Audi.

I think a bit of research and a generic fix is required.

I'll be back.

Thanks to everyone who has added to this.. The more we get he better the understanding. You've been great!

[English]

Your audi is incorrect.

Only a few Siemens hearing aids have ever been 'handed' .. because they had mikes on one SIDE of the aid body, so you had to order a Left or a Right model.

Anyway, how the heck can you 'design a hearing aid to be left fitting' ???

I receive hearing aids with both left & right defaults .. it depends on what the last factory test software was loaded.

If you can get left or right defaults, could this not be the problem.. give a person 2 left defaults & get problems with the right HA and give a person 2 right defaults and get a left HA problem??

May be worth looking into some time.

[chuan]

i am out of the country at the moment and have stopped using the HAs for now until i get back. i hate it when the IXs fade out and are useless to me, when i'm working. i am sure its the software, cos these are my second pair. first the Vs, then the IXs. the worst part is its intermittent and hard to replicate in the audi's office. i suppose the combination of environment, usage and what not makes it so complex, that triggers the fault.
i am waiting for some sort of response from Phonak officially.

[English]

I agree. It is a lot of money to spend only to be disappointed yet again. There has to be a solution.
Tops marks for the blue tooth function, now that I have a Jabra hub at work I am now fully effective again and do not feel like I am not earning my crust.

But it is hard to explain to my mates why I can hear perfectly well on the phone now but have to keep asking them to repeat things. (Shakes fist at Phonak)

Why is it that i can be sitting in an environment that does not change at all then suddenly the HA fades out Eh? (pun intended):confused:

[chuan]

Looks like we're on our own for now. By process of elimination, i will reset everything to factory setting, have minimal basic functions and see if problems go away. I will do this once i return home to my country and see the audi.
I am beginning to think that the fault lies with the audi's unfamiliarity with using the right settings for the HAs. this explains why some of us have these problems while others dont. So, the problem is not the design or software per se, but rather how the settings were configured.
Maybe its time for audis who have not encountered similar problems to share their info :)

[English]

So to will I be having mine set to basic. I must wait till after my vacation so it will be a few weeks to get any results worth reporting. We may find a solution with a lot of luck.

[Dutchy84]

Just an update.

My third Right HA now and problem is not as bad but has not gone away. Problem is you begin to get complacent with it (until you are in the middle of a conversation and you are suddenly deaf in one ear!!!!)
So when I next see my Audi I am going to lose everything but the basic functions in that HA , up the gain a bit and start from there.

Come on Phonak there is a big problem here and you lot are burying your head in the sand cos as far as you are concerned it is a problem for the Audi.

I think a bit of research and a generic fix is required.

I'll be back.

Thanks to everyone who has added to this.. The more we get he better the understanding. You've been great!

Yeah I have got exact the same problem (and even more). It's really a pain :mad:

Now I'm waiting for the custom-made shells, because I had the plastic tips at first, but that turned out to be terrible. I hope with these custom-made shells it will get better.
After that, we're gonna have to check the software configuration again, cos sounds being cut off is wrong. It happens to me mostly when I look down with my head or when I'm chewing food. And that lasts until I put them out, turn it off, leave it a while and put them in again. :mad:

[English]

Keep in touch, lets have all your news and we will work this out, Just gonna take a few weeks. Shpould be done or deaf by Christmas;)

[leky]

I had the same problem with my Exelias & I think it was a software/programming problem, but I also got 3 new hearing aids as Phonak didn't seem to be bothered with trying to find out what the problem was they just kep sending replacements until the problem was fixed, so I don't know for sure what (if anything) fixed it, might have been a faulty aid.

Now they just cut out when I use the phone (landline), when I hang up one ear will go dead & I have to switch the aid off to reset it & quite often change the battery, even if it's a new one.