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Thread: Audicus?

  1. #1

    Default Audicus?

    Hello,

    I'm in the process of trying to buy my first hearing aids. I'm in the US, and my health insurance doesn't cover enough of the $5,200 cost of the Widex Clear330's that my audiologist is recommending, so I'm looking for options that are more affordable out of pocket.

    I've been sort of circling around Audicus for awhile but their business model and online behavior has frankly left me a bit skeptical. I'm also having a very hard time getting a real live human being on their telephone (and they've gotten rid of their chat system)

    The only reviews I can find anywhere of their products are on their own web site, and honestly I pretty much distrust any review I'm reading on their own site. I'd much rather see the good, the bad, and the ugly out on the wild frontier of the Internet outside of their overly groomed SEO-enhanced slick but sparse web site.

    Even the search function here turned up very little about them. As long as they've been around, seriously, nobody is using Audicus hearing aids and wants to talk honestly about the experience of dealing with them and their products?

  2. #2

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    Interestingly, the moment I submitted this post, my phone rang and Audicus was calling me back. So I did talk to a real live person, and I got more details that were missing from the web site.

  3. #3

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    I'm also having a very hard time getting a real live human being on their telephone (and they've gotten rid of their chat system) think how hard it will be once they have your money.

    Try Costco you can get in very good aids for about 1/2 that. Plus it would be tough to hide behind not answering a phone.

  4. #4

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    I got a pair of Audicus 300s back in April. They have been working great since then. I have been in contact with Mr. Freuler with some questions early on since I never used hearing aids before. The service and response was always prompt and courteous. I have subsequently purchased some accessories (tubes/domes) without issue. I would definitely check them out again when time for another set of HAs.

  5. #5

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    Thanks all. I ended up buying a pair of Audicus aSwings, and added on the Telecoil option (which was effectively free after applying the 10% holiday discount code).

    I'll make sure to report back when I've had some time to adjust to them.

  6. #6

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    Update: I ordered through their web site on Wednesday night. I got a USPS tracking number tonight. So the turnaround time from order to shipping was ~3 business days. Not too bad.

    So I should have them in my ears later this week. I'll post some impressions later.

    There is really an absence of honest third party assessments of their products on the web so I feel a little responsible to help fix that.

  7. #7

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    I got a call from Allison at Audicus last night to see if I got my HA's okay, as the USPS tracking indicated I should have gotten them. The post office did drop them off early this morning. I would have preferred having them delivered by UPS or FedEx, where meaningful tracking is available.

    The HA's were well protected for shipping, and included concise instructions. There was also an included form for having them reprogrammed. They came with small earbuds installed but an assortment of earbuds was included for getting the right fit (I ended up going up a size). I'll probably have to play around with the fit a little more, and possibly order up some longer tubes.

    One pack of batteries was included. Since one $500 HA would have included one pack of batteries, I guess I would have wanted to see 2 packs of batteries included. Not a huge deal.

    The aSwings have four programs
    1) General use
    2) Restaurant/Bar
    3) Television
    4) Telecoil

    I'm not sure about the television mode. While watching the TV, it did sound "funny" and did a better job of amplifying the hum of aquarium pumps and such. The restaurant mode was a bit better for watching TV as it did squelch out the ambient hum.

    I've only had them for like an hour, so this isn't so much a review of the HA's themselves, just to give you an idea of what the process has been like for me.

  8. #8

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    Day 3

    This is the first day I have gotten out of the house with the hearing aids since they showed up, due to being down with the flu virus.

    I found myself in a number of different environments, including my car, a pet shop, a supermarket, and a Chinese buffet restaurant (yeah, I'm regretting that one already).

    I found myself checking a couple of times if they were in, if they were on the right program or not, didn't feel they were particularly helping me where I needed it the most: hearing what people are saying to me. If someone crumples a piece of paper, yeah, I get more crispness conveyed through the HA's. Speech? Not so much, at least not yet.

    Tomorrow I try them in the office. That should be the real test. I work in an old tobacco factory that was converted into modern office space. It's an open layout, like a news room, with open pods of desks. Loud HVAC usually overwhelms my ability to clearly hear people, and background chatter of others talking usually offers up too much competition. I cope pretty well, but a lot of it is lip reading and contextually filling in the blanks. This is really where I've been hoping for the most benefit.
    250Hz: R30, L35
    500Hz: R45, L50
    1KHz: R50, L55
    2KHz: R45, L45
    4KHz: R20, L20
    8KHz: R5, L0

  9. #9

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    Day 4

    This was my first day in the office with the new hearing aids. Being Christmas Eve, a lot of people were taking the week off. But there were enough people for me to see that these hearing aids deserved more time to consider the ups and downs.

    The two people that I work most closely with were in the office today and I understood them very well, much moreso than I normally would. They commented that they noticed I was speaking much more quietly than I normally would.

    My 11AM meeting every day usually involves people from multiple locations on a phone or skype, and several of the participants speak English with a very thick foreign accent. Normally, the ones with the heavy accents are almost completely unintelligible to me and I have to seek translations if I suspect something was said that might be of interest to me. Today, a fellow from Russia who is normally about 10-20% intelligible to me was more like 80-90% intelligible to me, with his intelligibility becoming reduced when someone put him on the spot and he was more stressed out.

    I went out to lunch with two co-workers to a crowded sports bar. In the general use program, I quickly lost the ability to follow. I tried out the restaurant mode (program #2) and while there was definitely some digital heavy lifting going on, it served to improve the intelligibility of the people around me and I was a first class participant in the conversation for a change. I do recall telling one of my colleagues that the HA made him sound a little like a cyborg in this mode, but the effect was subtle.

    I'm still having the most problems at home. My own voice is clipping when I speak a little more loudly. My wife and kids are a loud bunch and their voices are clipping quite often. Sometimes when they get going now, it's actually a little painful with the HA's in to listen to them. I might start trying the restaurant mode at home to see if it's any better.
    250Hz: R30, L35
    500Hz: R45, L50
    1KHz: R50, L55
    2KHz: R45, L45
    4KHz: R20, L20
    8KHz: R5, L0

  10. #10

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    Some people with hearing loss tend to speak too quietly, others tend to speak too loudly. One is associated with conductive loss, the other is connected with nerve loss. I don't remember which is which.

    it's actually a little painful with the HA's in to listen to them
    You might ask for a bit of voice modulation at home. Good for the vocal cords, anyway.
    Last edited by MCB; 12-24-2012 at 07:54 PM.
    35....30...40.....55....70.....70...70.....70....7 0
    250 500 1000 1500 2000 3000 4000 6000 8000
    35....40...40.....55....65.....70...65.....60....6 5

    word rec 88% @ 46, 84% @40

    8/27/12 Loss is progressive.
    6/21/13 Screening revealed no significant changes.

    ReSound Ziga BTE-- 9/08. Beginning to think about new ones.

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