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Thread: Oticon Streamer Pro Issues

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  1. #1
    Join Date
    Mar 2010
    Location
    Pittsburgh, PA
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    183

    Angry Oticon Streamer Pro Issues

    Hi. Is anyone using the new Streamer Pro with an iPod Touch via Bluetooth? My old Streamer became unusable when the lock switch broke in the locked position. I decided to take the opportunity to upgrade to Streamer Pro. So far I am regretting that decision. It is working very badly with my iPod, which is my primary use for the Streamer. I listen to music all day at work and really need to be wireless, so I use Bluetooth to connect the Streamer to my iPod. The old one worked very well. The new one is having trouble staying connected. When I stop the music on the iPod or disconnect the Streamer I lose the connection. I have to constantly play with it, forgetting the device and repairing and reconnecting, and then when it does finally connect the music cuts in and out for quite a while. It does finally start playing right eventually, until I need to stop the music again. It is so frustrating. I would like to know if the Streamer Pro is buggy or if there is something wrong with this one. The other issue is that I frequently like to have the hearing aids mics off while I am listening to music. Every time I disconnect and then reconnect, it forgets my previous setting and turns the mics on again. The old one never did that. Overall I am very unhappy with the Streamer Pro and I am wondering if anyone else is experiencing issues. Thanks.
    StrayKatt

    Agil Pro RITE with Power Molds

    0250 R-40 L-65
    0500 R-35 L-70
    0750 R-40 L-70
    1000 R-40 L-70
    1500 R-40 L-75
    2000 R-40 L-75
    3000 R-50 L-75
    4000 R-65 L-75
    6000 R-75 L-75
    8000 R-85 L-85

    Speech discrimination R-80%@70DB L-74%@80DB

  2. #2
    Join Date
    Jun 2011
    Location
    Northern CA
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    Default

    I would Take it back. You can open up your old Streamer and manually slide the switch into the on position with a paper clip or jewelers screwdriver. The way to open the case is to start at the top of the Streamer(near the switch) and use the jewelers screwdriver or an x acto knife and place it on the side of the silver stripe facing the back of the Streamer and gently pry the back off by twisting the screwdriver, once you get the first locking tab loose, slide the screwdriver down about 1" and pop the next one loose Then each of the next three tabs are about 1/2" apart and continue down to the next one; there are 5 locking tabs per side. Once you slide the switch on simply snap the back on.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

  3. #3
    Join Date
    Mar 2010
    Location
    Pittsburgh, PA
    Posts
    183

    Default

    Thanks, I may try opening the old Streamer to see if I can get it working. In the meantime, I seem to have fixed most of the problems the Streamer Pro was having. I had paired the Streamer with my cell phone in addition to the iPod. I tried disconnecting it from the cell phone and clearing all pairings, and then paired it to my iPod again. The sound is no longer cutting out and I haven't had it disconnect since then. Apparently it can't be paired to both devices at the same time. The only thing I don't like about it now is the issue that I mentioned with it not remembering my preferred settings, such as volume or mic on/off. Also when I stop the music with the Streamer it keeps playing on my iPod. With the old Streamer, the music would stop on the iPod when I pushed the button on my Streamer. Maybe they will correct these issues in an update.
    StrayKatt

    Agil Pro RITE with Power Molds

    0250 R-40 L-65
    0500 R-35 L-70
    0750 R-40 L-70
    1000 R-40 L-70
    1500 R-40 L-75
    2000 R-40 L-75
    3000 R-50 L-75
    4000 R-65 L-75
    6000 R-75 L-75
    8000 R-85 L-85

    Speech discrimination R-80%@70DB L-74%@80DB

  4. #4
    Join Date
    Jun 2011
    Location
    Northern CA
    Posts
    3,572

    Default

    I think Oticon must have a problem with the new Streamer or yours is defective. It should stop when you push the button on the Streamer. I have had problems with my old Streamer not staying paired with Apple products and use the patch cord that came with the Streamer to make sure I won't loose the pairing if I'm using something made by Apple. Have you tried calling Oticon and see if they are aware of the problems and if they have an update in the works to the software to fix the problems you are having? I believe they had problems with the initial Streamer and came out with two updates over the years to fix various problems, so one might already be in the works, who knows. Good luck on solving the problem and if you decide to fix the old Streamer it should only take about 10 minutes.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

  5. #5
    Join Date
    Mar 2010
    Location
    Pittsburgh, PA
    Posts
    183

    Default

    There are several known compatibility issues between the Streamer Pro and iPhone 5, according to the Oticon website. The issues they list are:
    Fails when handling multiple calls.
    Streamer may send Bluetooth command to wrong phone if multiple phones are connected (play, pause, last number redial, voice dial).
    Keypad tones are not heard when phone keys are pressed.
    Phone may report is connected even though two other phones are connected already.
    Phone cannot connect during TV streaming.
    I would assume the iPod Touch 5G might have similar issues. There are actually only two phones listed as fully compatible with Streamer Pro (no issues), HTC Sensation and Wildfire. The old Streamer has many more compatible phones listed. I would hope that Oticon is working on an update.

    Nowhere in the Streamer Pro instructions does it say that the music should stop when you press the button on the Streamer. I don't think the original Streamer did this until a later update either. You have to wonder why products like this are released before they are fully functional.
    StrayKatt

    Agil Pro RITE with Power Molds

    0250 R-40 L-65
    0500 R-35 L-70
    0750 R-40 L-70
    1000 R-40 L-70
    1500 R-40 L-75
    2000 R-40 L-75
    3000 R-50 L-75
    4000 R-65 L-75
    6000 R-75 L-75
    8000 R-85 L-85

    Speech discrimination R-80%@70DB L-74%@80DB

  6. #6
    Join Date
    Jun 2011
    Location
    Northern CA
    Posts
    3,572

    Default

    The problem here is Oticon new what problems they had with the original Streamer and should of at least looked to see if the Pro had similar issues and corrected them before they released the new one for sale. Oticon isn't alone in having problems with their streamers though, look at all the problems Starkey has had with their Surflink. I would email or call Oticon with the problems you are having and at least get them on record.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

  7. Default

    Quote Originally Posted by seb View Post
    I think Oticon must have a problem with the new Streamer or yours is defective. It should stop when you push the button on the Streamer. I have had problems with my old Streamer not staying paired with Apple products and use the patch cord that came with the Streamer to make sure I won't loose the pairing if I'm using something made by Apple. Have you tried calling Oticon and see if they are aware of the problems and if they have an update in the works to the software to fix the problems you are having? I believe they had problems with the initial Streamer and came out with two updates over the years to fix various problems, so one might already be in the works, who knows. Good luck on solving the problem and if you decide to fix the old Streamer it should only take about 10 minutes.

    Oticon know full well there is a problem with Iphone SE, 6 and have to date done nothing about it.
    The apple software is not compatible with Streamer 1.3 it realy is as simple as that.
    I have had technical chats with Oticon on this in Glasgow and they dont seem that bothered TBH.

  8. Default

    seb, i opened the streamer fine ,but really see nothing to slide. there is a thin silver thing but it does not move

  9. Default

    I opened the streamer fine , but see nothing to slide . the slider button is gone.There is a stationary silver piece . What can I do?

  10. Default

    I just got new Oticon Alta2 Pros with the streamer. Install went fine for TV, mic, and iPhone (phone) but not for streaming music from either Pandora or Amazon Prime from the phone. Music will play fine on the phone, but when I turn the streamer on the music stops on the phone but is not picked up by the steamer. Would appreciate any suggestions. Thanks.

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