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Thread: Some tip after OPN new firmware update

  1. #21

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    Yes - I totally get that AutoPhone will likely override my dedicated phone program (now Program #3). That's ok as long as it works as good as my Program 3! And to set it up, I was literally looking at the computer monitor as my aud-guy did this. He goes to the program page, where you see I think 4-5 empty lines under the LEFT aid and the RIGHT aid. That's where Program 1 is set for default, Program 2 for whatever, and so on. So both right aid and left aid have a column of these program options.

    After he scrolled down to the Program 3 bar, he seemed to click an icon that said "Phone". From there, he first tweaked the frequencies on my left aid to simply boost GAIN; he then clicked on the right aid's frequency chart and muted it down. I've tried it out, and the volume is like 15% MORE than what I'd hear in Program 1 for the left aid; right aid is nearly completely muted, but I can still hear someone to my right side if they chime in. Hope that makes sense.

    He then went to a completely different screen to check that AutoPhone had indeed been enabled - as indicated by two big "check marks". I think that option was under a list in the top left of the screen? Since I have not heard that "DONG!" when on the phone, it appears that I have simply not encountered any phone yet that triggers that mode! Curious! I don't know what kind of phone would even trigger it. Obviously not my Samsung Galaxy S6 Global, nor my Ooma landline phone.

    I can't complain! I hear great with these aids on the phone - thanks in LARGE part to the bigger power domes that provide a snugger seal. If I do call Anthem in future, I'll simply put my old Oticon Agil Pros in, put the StreamerPro necklace on, and go for it! Until that newer clip-on streamer comes out, I'm satisfied with the best of two worlds instead of just one.

    One last footnote: after the firmware upgrade, I DID have to re-pair my aids to the TV Streamer to get that to work again. Tested it out, and all's good. But I should keep that in mind for future firmware upgrades: pairing may have to be redone.

    Quote Originally Posted by Volusiano View Post
    The Autophone will override whatever mode you're in and automatically take you to the OPN phone mode when/if it detects the magnet on the phone handset or headset that you put over the HA. So if you have both a special dedicated phone program and the Autophone coexisting together, as long as you use something that doesn't trigger the Autophone then it's OK and you'll get your dedicated signal. But if you uses something that triggers Autophone but you want to use the dedicated special phone program, you won't be able to. I may be stating the obvious here and you already know this potential conflict.

    It'd be interesting to see how you like the Autophone (if you can ever find something that triggers it) compared to your dedicated phone program. Did your audi tell you what he did to set up the dedicated phone program for you? I'm curious to know how it's set up differently compared to the normal default program.
    Last edited by 1Bluejay; 12-30-2016 at 12:09 AM.
    HAs from 1985>Starkey>Phonak>AGX>Oticon Agil Pro ITE>Oticon Opn miniRITE

    KHz 0.25...0.5...1.0...2.0...3.0...4.0....6.0...8.0

    Left ..65....80....80....65.....65....60....65....90
    Right 65....80....80....75.....75....70....65....90

  2. Default

    ^^^Thanks for explaining your audi's procedure to set the dedicated custom phone program for you, 1Bluejay.

    Since you said that you saw the audi select "Phone" for that program, I now suspect it's one and the same phone program that the Autophone will switch the OPN to automatically if the magnet is detected. The only difference is that Autophone detects the presence of a magnet and puts the OPN into that phone mode. But now without the detection of a phone magnet, you can still manually go to that dedicated phone mode since the audi has already set up for you. In my case, however, the only way I can go to that phone mode is through Autophone since my audi didn't set up a phone program for me.

    Now what would be interesting to learn is if or when you find a phone handset that has a magnet that triggers Autophone on your OPN, whether the phone mode it takes you to is that same dedicated phone mode the audi set up for you already (with the diminished volume on the right HA and upped volume on the left HA), or whether Autophone will take you to a different default phone mode where the left and right volume is still the same.

    The reason why it's interesting to know is because while you may want to have more volume on the left and less volume on the right for a single-sided phone situation, if you happen to come upon a dual-speaker phone headset later on, then you would want equal volume on both the left and right ear. So if you're taken to the same phone mode that's been programmed by your audit either by Autophone automatically or by you manually, you now won't have an option to use a dual-speaker phone headset in case you ever want to.

    And yes, I also had to reprogram my HAs to the TV streamer 3.0 again after the firmware update. It looks like you haven't used the Android OPN program yet because if you did, you'd probably also have to unpair and repair your OPNs on your Android phone again.
    Last edited by Volusiano; 12-30-2016 at 01:25 AM.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

    KHz 0.25...0.5...0.75...1.0...1.5...2.0...3.0...4.0... 6.0...8.0

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    Right .25...30....40.....55.....75....85....90....90...1 00...100

  3. Default firmware update and pairing problems

    [QUOTE=Abarsanti;147207]At my last adjustment, I requested that the autophone feature be turned on along with some other tweaks. After the adjustment, I started having pairing issues with my iPhone. I could only connect 1 aid and thus streaming only came in to 1 ear. I went through a bunch of steps to try to unpair and re-pair the aids, but nothing worked. Finally, I was told that the aids needed to have the firmware updated to the most recent version to correct the pairing issue. I then asked the fitter to try turning off the autophone and see if that would allow both aids to again be paired with my iPhone. As soon as the autophone feature was turned off, the aids now both pair back to my iPhone. The fitter thinks that the new firmware update specifically addresses some pairing issues with iPhone so they are still going to update the firmware for me and hopefully then the autophone feature can be turned back on without any pairing issues.[/QUOT

    Abarsanti- Did you and your audi ever answer the question of why your Opns would not pair? I just went to pick up a new pair of Opns after demoing some in December. They would connect to my Iphone but not as a pair, only on separate lines? Is this the problem you were having? We had the most recent firmware version installed?

  4. #24

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    It was some sort of glitch after turning on the autophone feature. We were able to get it paired to the iPhone by turning off the autophone. Later turned the autophone back on and haven't had the problem since.

  5. Default

    Well, although I thought I'd sworn off Apple iPhones and their stupid iTunes app and become hard-core Android fans, I couldn't wait for Android to start adapting the new BLE 5 for direct streaming anymore. I figured it'd probably take another year or 2 before we'd start seeing Android phones supporting the new BLE protocol, and maybe another year or 2 after that for HA mfgs to start follow suit and support BLE 5 on those Android phones. So I went ahead and bought an iPhone 7 Plus to replace my Samsung Note 4.

    I got it yesterday and I'm pretty much done setting it up. Thought I'd report my impression with it here to share:

    1. I still hear the occasional fluttering back and forth left to right to left during a 20 minute call I had just now. Happened only a couple of times during the call but still annoying to see it happened. Not sure if the latest firmware fixed anything like this, really.

    2. I still have HAs randomly rebooting on me from time to time. Probably not necessarily every day but maybe every other day. Again, another thing I thought the firmware should have fixed already.

    3. Sound quality of the phone calls is a mixed bag. Some calls sound nice, other calls sound stuffy, but then it may depend on the quality on the other end by the other person. So can't blame the OPN squarely.

    4. Music and videos generally sounds nice, but lacking bass, which is not unexpected anyway.

    5. The direct streaming convenience is hands-down a winner, worth my trouble for switching back from Android to iPhone. This will also afford me to wait and not have to jump at the chance to pay retail price for the ConnectClip whenever it comes out. For sure it'll tide me over until I can find a good discount on a ConnectClip when it becomes much more available. The only use I have for a ConnectClip now is for business conference call using softphone like Skype for Business on my work laptop.

    6. So far so good with no static noise like Tony (Abarsanti) experienced. Hopefully that was just an outlier case due to some defect.

    7. The Apple hearing aid setup has separate left and right volume control, but the Oticon ON app doesn't. Oticon, if you're listening, why didn't you learn that from Apple? How hard can it be to implement that? But actually the Apple approach isn't great either. What they need is a "pan" button to control left/right volume ratio, and a single volume button to increase this ratio simultaneously and proportionally. Imagine the hassle of having to move the left and right volume sliders separately and maintain the right ratio -> a big nuissance.
    Last edited by Volusiano; 02-28-2017 at 06:40 PM.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

    KHz 0.25...0.5...0.75...1.0...1.5...2.0...3.0...4.0... 6.0...8.0

    Left ...10...10....10.....30.....70....75....80....95.. ..90....80
    Right .25...30....40.....55.....75....85....90....90...1 00...100

  6. #26

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    I've gotten my aids back and they were repaired. I have no idea what was done, but the static issue is gone. I've also noticed the call quality is much better with the bass domes than the open domes. I am very much looking forward to the release of the ConnectClip whenever that may be so I can be truly hands free and also connect to my work phone.
    Tony
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    Oticon OPNs
    Previously: Bernafon Juna 9s with Soundgate 3
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    55 55 50 10 60 25
    250 500 1000 2000 4000 8000
    55 60 45 15 20 10

    Word Recognition, 60% at 70 db (left), 96% at 65db (right)
    <Tested 1/2/17>

  7. Default

    Quote Originally Posted by Abarsanti View Post
    I've gotten my aids back and they were repaired. I have no idea what was done, but the static issue is gone. I've also noticed the call quality is much better with the bass domes than the open domes. I am very much looking forward to the release of the ConnectClip whenever that may be so I can be truly hands free and also connect to my work phone.
    That's a relief to hear that they were able to fix that. You know, that was part of the reason that enticed me to switch to the iPhone, too. I was wonderint if my OPN may have the same static issue as yours, in which case I would never know if I could never tried it out on an iPhone. I did try it out momentarily at the store and such, but it seems like you wouldn't know unless you use it long term. I didn't want to wait and find out too late that my OPN has the same static issue and by then the warranty had expired. It wasn't a big factor, but it was one of the little things that edged me closer to an iPhone.

    Another unknown to me is that we have no idea how good the ConnectClip mic is going to be. Sure, it'd be convenient, but if its quality is sh*tty then it's no good to anybody, especially for use in a work environment on long conf calls. Currently my Plantronics Focus phone headset works too well with a great mic that also blocks out surrounding noise very well, so I'm not too keen to trade it for an unknown item with a mic. I've been on a lot of conf calls where I've seen people using very poor mics, anywhere from picking up their breathing heavily to sounding like a tiny tin can. I even had a $150 Sony wireless noise reduction headset that had such a poor mic that even voice recognition system prompting for voice responses from you couldn't understand my voice at all, that's how bad it is.

    Anyway, I'm still looking forward to the ConnectClip, but at least by now it's just a nice-to-have for me and not a must-have anymore. If I can find one on eBay for half the price when it's plentiful enough, I'd be happy. I got lucky and found a brand new TV Streamer 3.0 on eBay for only $125 where retail is $350, so I'm hoping I can score a similar deal with a ConnectClip in the future. My guess is that the Connect Clip is going to cost around the same price as the TV Streamer 3.0.
    Last edited by Volusiano; 02-28-2017 at 06:57 PM.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

    KHz 0.25...0.5...0.75...1.0...1.5...2.0...3.0...4.0... 6.0...8.0

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  8. #28

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    quality is much better with the bass domes than the open domes.

    I just can't believe it!!

  9. #29

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    so newest fw is 2.0? Had a glipmse over the screen today and that's what my have installed...
    Left/Right//kHz // Oticon OPN1 105dB C-Shell with support

    45/55//0.25
    60/70// 0.5
    70/70//1
    60/70//2
    60/60//3
    50/45//4
    55/50//6
    45/55//8

  10. #30

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    Verrrrry interesting! I wonder if this same glitch would impact Opn users with Autophone enabled and connecting to a Samsung Galaxy in the Android world? While my own Oticon clip-on streamer is probably just a pipe dream, I will file this experience of yours away for future use, cuz I have Autophone enabled for now.

    For me, I'm going LOW TECH: ordered a pair of noise-cancelling Sennheiser Momentum 2.0 headsets from Amazon.com - made to work with my Samsung Galaxy. It comes with a cable and mic, so I'd be able to plug it into the phone and bypass a "streamer" type solution for hands-free phone calls. I'd also be able to use the headphones with my Astell & Kern music player (I don't stream music from my phone at all). With these fairly BIG, CLUNKY headsets, I can leave behind my little Oticon Agil Pro aids, the batteries that go with it, and the Streamer Pro necklace when I travel. At least I'd have headsets to lock out the airplane noise, but a mic setting so I could bypass the music playing and hear the flight attendant when they come 'round asking what I want for dinner. ;-)

    Hm. Is this a good tradeoff? I will find out when the headsets arrive today!

    ========================

    Quote Originally Posted by Abarsanti View Post
    It was some sort of glitch after turning on the autophone feature. We were able to get it paired to the iPhone by turning off the autophone. Later turned the autophone back on and haven't had the problem since.
    HAs from 1985>Starkey>Phonak>AGX>Oticon Agil Pro ITE>Oticon Opn miniRITE

    KHz 0.25...0.5...1.0...2.0...3.0...4.0....6.0...8.0

    Left ..65....80....80....65.....65....60....65....90
    Right 65....80....80....75.....75....70....65....90

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