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Thread: Phonak ha's detached from cord.

  1. #11
    Join Date
    Jun 2011
    Location
    Northern CA
    Posts
    3,484

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    I have Oticon HA's with RIC'c and micro molds and one of the receivers broke off with the receiver part stuck in the mold. All that needs to be done is use the tool that separates the receiver from the mold, then take the wire out of the HA and replace it with a new receiver and snap the receiver into the mold. Your VA audiologist might be able to mail you a replacement receiver in the mail and either you can do the replacement yourself or you can take it to a VA audi near where you are or take it to a private audiologist near you and for a nominal fee they will swap out the bad with the new.
    Last edited by seb; 12-25-2016 at 12:00 PM.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

  2. #12

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    Yes Doc I have more than two pieces. My Audiologist showed me that I needed to remove the receiver from the mold to change the wax guards. I believe I received the Ha's from the VA in June. I'll need to go back and check my records. I plan to call her on Monday. I emailed the Denver aquisition and repair facility for a box and a form to send it back to them? The wire came out of the receiver, so I have actually 3 pieces. The mold, the receiver, and the body of the HA with wire attached to it.

  3. #13

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    The wire has separated from the receiver and the silicon plug will not hold the wire any longer.

  4. #14

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    It figures that I received my new HA's on May 5 th. Dang it.

  5. Default

    Quote Originally Posted by Steve97365 View Post
    Yes Doc I have more than two pieces. My Audiologist showed me that I needed to remove the receiver from the mold to change the wax guards. I believe I received the Ha's from the VA in June. I'll need to go back and check my records. I plan to call her on Monday. I emailed the Denver aquisition and repair facility for a box and a form to send it back to them? The wire came out of the receiver, so I have actually 3 pieces. The mold, the receiver, and the body of the HA with wire attached to it.
    My molds had wax guards and my receiver also had wax guards (4 wax guards total). Here's a list of >>Utah VA facilities<<. Though maybe only the larger facilities have audiologists. Merry Christmas!!
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  6. #17

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    DO NOT SEND NEW UNDER WARRARTY AIDS TO DENVER!! Your AuD will send them to the manufacturer if they need sent anywhere. Will probably just replace the receiver themselves. Talk to your AuD the 180 isn't written in stone if you really want to switch both the OPNs and the Primax are available.

  7. #18

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    It looks like the closest audiology VA clinic is in Las Vegas. I'll call them after calling my Audiologist in Oregon. I won't send anything to Denver. I'm tough on equipment, so which of the other HA's are more sturdy in your opinion? Other than a run in with my dog chewing up a HA, my Oticon experience was good and I had 0 problems. I don't think you can replace wax guards on the Phonax without removing the receiver from the hard plastic molds. Thank you for your expertise!

  8. #19

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    I'm sure you've all been waiting with bated breath to hear the conclusion of this sad tale. My Audiologist called from Oregon and confirmed that I should send the HA's in to Denver for repair. Not wanting to wait 4 or so weeks or more, I decided to take Doc Jake's advice and drop into the nearest VA that had an Audiologist which was Las Vegas. I wasn't in their system, so I waited an hour or so before they could log me in and then I was allowed to walk in to the Audiologist. I was told that they didn't accept walk ins, and that my nearest appointment was in late February. They did say that I could call at 7:30 the next morning and perhaps schedule an "emergency" walk in time for that day. Since it is a two hour drive each way, and since they may or may not have a receiver to replace mine, I instead on the way home from Las Vegas decided to call a Phonak dealer in St. George. They asked me to come in and took all the info off of my HA's and said that they didn't have that size in stock, but that they would order some and have them in a few days. They called in two days and replaced the receiver, gave me some lessons on replacing wax guards without pulling the receiver out of the molds, cleaned both aids, and told me they were under warranty and that there was NO CHARGE!!!! A great result, but I'm not happy that my Audiologist in Oregon who fitted my HA's wasn't able or concerned enough to do the same thing. Perhaps it's time to find a new Audiologist. I want to thank all of you who replied and tried to resolve this for me. It was very helpful!
    Last edited by Steve97365; 01-10-2017 at 09:06 AM.

  9. #20
    Join Date
    Nov 2016
    Location
    Central California
    Posts
    257

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    Yeah! Glad it worked out well.
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

    15 15 20 30 30 55 75 90 NR ​KS7
    10 10 20 15 25 35 65 85 95 WRS 100/92@45/40

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