I don't suppose the obvious question is whether you tried to have your dispenser locate the original pair that you demo'ed? Surely if they loan them out to you for 2 weeks, they must have paperwork with their serial numbers on them somewhere.
Another obvious question is that while your dispenser claims it's the same programming, did she save your demo program and simply reload it back on for the new pairs? Or did she recreate it again from memory (how would she remember)?
Even if it's faulty memory on your part, if you have a higher level of expectation now for some reason, then you shouldn't be stuck with something you're not happy with. If you're contemplating starting fresh with a different dispenser, I assume that you're going to want to be trying out different models or even different brands now, right? There's no sense in trying out the same model again anyway. If that's the case, why not just try it out with the same dispenser? That way she still has your business because of the time invested, and you're not stuck with something you don't like. After all it's not her fault (and neither is yours) that something changed that neither of you can figure out why. This way, it's still a win-win/salvageable situation for you both.
Also, if Phonak has proven to have inconsistent quality control like you've experienced, maybe you should try out other non-Phonak brands instead.
Last edited by Volusiano; 01-10-2017 at 07:32 PM.
HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)
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