Phonak aids with ICOM help needed

[rweigle]

Hi there

I've been having onging problems over rthe past year and a half that continually have Phonak repair or replace either my TVLink or ICom(s). Both IComs that I own will often, once each month it seems, to loose volume through the TVLink. It is really getting fustrated but to Phonak's credit, they still are honoring the warranty and not charging me any additional fees to repair them. I use a Plantronic Hub with my ofice landline along with my IPhone without any problems. I only have problems related to the TVLink it seems.

Any thoughts?

[life2hear]

Originally Posted by DDS

I had problems with my ICom suddenly losing volume on BT connections or having a drastic volume decrease. Phone would quit, but TV worked, then the opposite. I solved it by deleting all pairings on the ICom (not just resetting the ICom). It was a pain to re-pair the BT devices I use, but the problem never came back. The instructions for deleting all pairing information are in the manual, but I think you use a pen to hold the reset button down for like 20 seconds or something.

you need bring your hearing aid / iCom to your audiology office, she/he will upload program to hearing aid and iCom.

[rweigle]

Originally Posted by life2hear

you need bring your hearing aid / iCom to your audiology office, she/he will upload program to hearing aid and iCom.

The audiologist has reprogramed each ICom and aids very regularly after each time the rebuilt/replaced ICom was returned from the Phonak repair station. In the year and a half that I've owed the two IComs, the units have been repaired/replaced no less than 10 times.

Fortunately, Phonak is still honoring the traditional one year warranty and they are mystified about whats going on for me.

[OYSTERBOY]

My aid's are Naida s crt ric. I am using the tvlink www/ compilot, When watching tv i only get sound in the left ear, is this how it works or should i have sound in both ears? THANK YOU

[RP14]

I have had my Phonac Nadia hearing aid for about 2 years. Well, not quite. First Phonak had a lot of sound issues such as echoing, etc. Been sent to shop 4 times, especially for when it got damaged from my sweating. It's supposed to be water resistant. Just recently I had them replace that "LEMON". The new one same type sounds much better. Will have to wait till summer to see if it's water resistant?
Now to my ICom, the sound quality is not good at all. Sounds scratchy and I cannot make out most coversations. I really need that ICom for my work or something that works well. The ICom cable around the neck is weak and does not hold up well. I am really tired of spending $100 to have it fixed every time. This will be the 4th time going to the shop.
Any suggestions, new hearing aids, brands, etc...
Need something that works and not going to cost me money everytime it breaks down.
Thanks,
Ron

Originally Posted by OYSTERBOY

My aid's are Naida s crt ric. I am using the tvlink www/ compilot, When watching tv i only get sound in the left ear, is this how it works or should i have sound in both ears? THANK YOU

If you have 2 hearing aids, you should hear with the compilot in both hearing aids.

Originally Posted by RP14

I have had my Phonac Nadia hearing aid for about 2 years. Well, not quite. First Phonak had a lot of sound issues such as echoing, etc. Been sent to shop 4 times, especially for when it got damaged from my sweating. It's supposed to be water resistant. Just recently I had them replace that "LEMON". The new one same type sounds much better. Will have to wait till summer to see if it's water resistant?
Now to my ICom, the sound quality is not good at all. Sounds scratchy and I cannot make out most coversations. I really need that ICom for my work or something that works well. The ICom cable around the neck is weak and does not hold up well. I am really tired of spending $100 to have it fixed every time. This will be the 4th time going to the shop.
Any suggestions, new hearing aids, brands, etc...
Need something that works and not going to cost me money everytime it breaks down.
Thanks,
Ron

If you have the old Naidas, the water resistant is not as great as the new Naidas. Confirmed by phonak in a email to me, when I asked them about it.

Upgrade to the compilot, you won't spend as much as the compilot is great compared to the icom. Icom is very poor in quality compared to the compilot.

[MAJ]

If you look in the phone to see the iCom connection (assuming smart phone) you will notice there's one for phone audio and one for media audio. See if the media is unchecked. This can be found under the blue tooth section.

Second - Try taking the LOOP and hang the icom from your ears - Yes, that's right - Hang them from your ears. This is not for audio but to check the loop itself.

If you can hear once you loop the iCom around your ears there's a good change that the loop is damaged. It's only an FM antenna (for the most part).
The newer ComPilot has similar loops but fully remove able. This help as you can always order a new loop and not have to send the unit back.

Enjoy..

PS - If someone is annoying try silence... Give them less power to annoy!!

[rweigle]

Phonak took back my two icoms and blink and exchanged it for a complete new compilot plus New
tvlink. Major improvement on all counts and doesn't break down like older original system. I still ordered replacement neckloop in case this one begins to break. I still think it will only be a matter of time before it will fail me.